Privacy Policy

Effective Date: October 25, 2025

This Privacy Policy describes how Noeur (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from noeur.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to make a complaint, please contact us by email at:

Email: contact@noeur.com

2. Information We Collect

We collect several types of information from and about users of our Services, including:

A. Information You Directly Provide to Us

This is information you actively give us when you interact with the Site, such as when you:

Make a Purchase: Your name, billing address, shipping address, payment information (such as credit card numbers or other payment details, which are processed securely by our payment processor), email address, and phone number.
Sign up for an Account/Newsletter: Your name and email address.
Contact Us: Any information you choose to include in your correspondence with us (e.g., via email or contact forms).
Submit Reviews or Feedback: Your name, email, and the content of your submission.

B. Information Collected Automatically (Usage Data)

When you access the Services, we may automatically collect certain information about your device and your activity on the Site, including:

Log Data: Your Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Device Information: Information about the device you use to access our Services, such as the device type, operating system, and unique device identifiers.
Tracking Technologies (Cookies): We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain the Services: To operate and manage the Site and provide you with the services you request.
To Process and Fulfill Orders: To process your transactions, manage your purchases, ship products, and handle returns.
To Communicate With You: To respond to your inquiries, provide customer support, and send you transactional emails (like order confirmations, shipping updates, and password resets).
Marketing and Promotional Purposes: To send you newsletters, special offers, and general information about goods, services, and events which we offer, unless you have opted not to receive such information.
To Improve the Services: To analyze how the Site is used, diagnose service issues, and improve our products, marketing, and the overall user experience.
Security and Fraud Prevention: To protect our Site and prevent fraudulent transactions or illegal activities.

We will not share or sell your personal information to third parties, except as described in this Privacy Policy:

Service Providers: We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping and logistics, website hosting, data analysis, and email delivery. These parties are only given the information they need to perform their designated functions.
Business Transfers: If Noeur is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as a business asset.
Legal Compliance and Protection: We may disclose your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect ours or others’ rights, property, or safety.

5. Your Rights and Choices

Depending on where you live, you may have specific rights regarding your personal information, including:

Opt-out of Marketing Communications: You can unsubscribe from our marketing emails at any time by following the “unsubscribe” link in the emails or by contacting us at contact@noeur.com. Please note that we may still send you non-promotional communications, such as those about your account or orders.
Access, Correction, and Deletion: You may have the right to request access to, correct, update, or delete the personal information we hold about you. Please submit these requests to contact@noeur.com.

6. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Service is not intended for use by anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.